Standard, expedited, and overnight packages will be shipped via USPS, UPS, FedEx, or DHL.
Delivery to PO Boxes and APO/FPO addresses are shipped and delivered via USPS, UPS, FedEx, or DHL
INTERNATIONAL SHIPMENTSStandard and Expedited International Shipping – auto-calculated rates at checkout based on location.
DOMESTIC SHIPMENTSFree Domestic Shipping For All Orders Over $350 USDStandard Domestic Shipping (1-5 Business Days) – Flat Rate $9.75
Standard Domestic Shipping w/ signature (1-5 Business Days) – Flat Rate $13.00
SHIPPING TIMELINESOur goal is to process and ship orders within 2 – 4 business days of receipt (contingent on if the items are in-stock).
If the order is placed on a Friday, it will not be shipped until Monday (contingent on if the items are in-stock).
Please note the shipping method selected will be initiated contingent on if the items are in-stock, it will not be initiated once you place your order. If you purchased a back-ordered or pre-order item(s), please refer back the shipping time-frame listed in the product description.Your order may be processed with multiple shipments, you will receive an email with your tracking number when each shipment occurs.There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue.If you have any special requests to expedite your delivery for a specific date – please contact our office or send an email to [email protected] to schedule an expedited shipping service to fulfill your special request.
If a package is undeliverable and returned to ORO Los Angeles (21062 Brookhurst Street Suite 205 Huntington Beach CA 92646) we are unable to re-ship it, without an additional shipment payment from the customer. All undelivered packages will be processed as a return and will be sent store-credit (excluding shipping costs).
ORO is obligated to collect sales tax ONLY in California
The sales tax quoted at checkout is an estimate. The final amount is listed on your invoice and includes state and local taxes, as well as any other applicable rebates or fees.
ORO does not charge sales tax on e-gift cards; however, purchases made with an e-gift card may be subject to sales tax.
DUTIES AND TAXES
WE ARE ALSO NOT RESPONSIBLE FOR ANY VAT OR CUSTOMS DUTY TAX, IT IS AT THE SOLE DISCRETION OF THE CUSTOMER TO PAY ANY FEES ASSOCIATED WITH VAT OR CUSTOMS DUTY TAX.SHIPPING FEES, DUTIES, TAXES, CUSTOMS FEES ARE NON-REFUNDABLE ON REFUSED/RETURN PACKAGES. INTERNATIONAL RETURNS DUE TO THE REFUSAL TO PAY DUTIES AND TAXES WILL BE SENT STORE-CREDIT ONLY (EXCLUDES SHIPPING COSTS) – REFUNDS WILL NOT BE ALLOWED FOR REFUSAL OF INTERNATIONAL PACKAGES. BY PURCHASING FROM ORO LOS ANGELES, YOU ACCEPT THAT DUTIES MAY BE REQUIRED TO IMPORT THE PRODUCTS INTO YOUR DESTINATION COUNTRY.
Your shipping address can be modified at checkout. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us ([email protected]) to request any modifications; please note, however, that once your order has shipped, ORO cannot change the shipping address.